Get to know our Terms & Conditions - Teami Blends

Terms & Conditions

All sales are FINAL! 

All prices are in USD. If you are outside of the US, your bank will convert the charge to your local currency after purchasing.

Cancellations

If you wish to cancel your order, you must submit a cancellation notice immediately. Cancellation orders will be accepted as long as the order hasn't been fulfilled. All cancellation notices should be sent to our Customer Service team with the subject Order Cancellation. Our office hours are M-F 9 am - 5 pm PST. Canceled orders are subjected to a 15% cancellation/restocking fee. Attempts to cancel orders are performed on a best efforts basis. There is no guarantee that an open order can be cancelled, in whole or in part.

Returned Orders

Returned orders are subjected to a 15% restocking fee and the original shipping cost.

Resale Policy

In an effort to protect our brand and our customers, we do not authorize or support the reselling of our products anywhere, including but not limited to on websites like eBay, Amazon or any other marketplace, unless the products are purchased by a Teami approved authorized reseller. We will actively take legal action against violators. We are committed to providing our customers with the highest quality products.

Shipping & Delivery

We are proud to offer FREE U.S Shipping on orders $60.00+! (*Exclusions apply to Skincare Fridge)

**Notice: Due to the ongoing impacts of COVID-19 and an increase in our orders, it may take a bit longer than usual for your order to be delivered. Once your package has shipped you will receive an email with your tracking number, please follow your tracking information for the most recent updates on your package! 

After we have received and processed your payment in full, your package will be shipped out within 1-3 business day(s). Although we take extra precaution to ensure your package is delivered safely and with no damage to it, we cannot guarantee that it will arrive in perfect condition due to the Postal Service conditions. Once the package has been updated as delivered by the shipping carrier, risk of damages to, or loss of the item passes to the recipient.

Please expect your package within 3-7 business days.

Teami Blends ensures the delivery of the product to the address submitted at the time of purchase. Should the customer fail to give the correct address to Teami Blends, subsidiaries or delivery services shall be in no way liable or required to issue a resend or refund. Teami Blends does not take responsibility for stolen packages once the package has been delivered.

**Notice: During Holidays our shipping times can vary due to influx of orders, please be patient as we carefully hand pack each one of your orders with love!

International Orders: Customs Regulations Weather Conditions and other factors may effect shipments that are going to international addresses. These are governed by UPS & USPS and not by Teami Blends. Due to the constant change in Customs Fees for every individual country, we can not guarantee that your country will or will not have customs fees added onto your order. If customs fees are due at the time of pick up, the customer is responsible for these charges. Custom fees are calculated off the full price of the products, not including any discounts. 

Packages can take between 3-5 business days to arrive at the international carrier. It may then take an additional 10-15 business days to be delivered, depending on your country. If you have not received your package after 20 business days of receiving your tracking number please contact our Customer Service team.

Hawaii, Alaska, Puerto Rico: International shipping times apply to the following locations: Alaska, Hawaii and Puerto Rico. Due to distance and shipping methods employed to get your package to you, please allow up to 10-15 business days. This is an average estimate from UPS and can take less or more time, depending on the season, weather and shipping conditions.

APO/FPO Addresses: Although APO/FPO addresses are considered in the United States, shipping may be delayed due to the remote locations. 3-15 shipping days may apply for these addresses, but are usually delivered faster!

 

Holiday shipping times! 

During National Holidays and end of the year promotions we get a higher rate of orders. Please be patient with us as we carefully hand pack your orders with love! Shipping times may vary.

Coupon Code Regulations and Restrictions

Only one coupon may be used per purchase and cannot be combined with any other deal. Sales, Flash Sales and Coupons that have expired can not be applied after the expiration date. Coupons cannot be applied retroactively to orders. Once an order has been placed, whether using a coupon or not, no coupon can be applied to that order. Coupons cannot be switched out or replaced retroactively on orders already placed.

Text/Email Marketing & Notifications

By subscribing to text and email notifications, you are providing Teami Blends your electronic signature expressly consenting to be contacted by telephone or email (including by automated dialing systems, prerecorded messages, SMS and MMS) at the number provided or email, even if the number or email you provide is on a corporate, state, or national Do Not Call list.  You understand that your consent is not required to make a purchase. Reply STOP to unsubscribe. HELP for help. Msg & Data rates may apply.


Teami Subscription Program Policy

Recurring Subscription

When starting a Teami Subscription, you agree to be billed in a recurring fashion on a per-order basis until your subscription is a) cancelled or b) paused.

Pausing Subscriptions

You can pause your subscription or skip your next order. If pausing, the subscription will remain paused until the requested resume date or if a resume date is not specified, the subscription will remain paused indefinitely.

You can pause or skip your subscription by logging into your Teami Account and managing your preferences.

Canceling Subscriptions

You may cancel or pause your subscription at any time. We do require any changes or cancellations made at least three days prior to your next order date. Please be aware, if you wish to cancel an order less than three days prior to your ship date, Teami Blends is unable to cancel or issue a refund.

We do send a courtesy email reminding customers of their ship dates five days prior to the scheduled ship date, which we feel is an ample amount of time to update their subscription. That being said, this is sent as a courtesy and it is ultimately the customer's responsibility to track their own subscription.

You can cancel your subscription by logging into your Teami Account and managing your preferences.

Subscription Returns & Refunds

We ask that you manage your subscription and skip any orders that you do not want shipped to you. You can change your subscription settings 3 days in advance of your next shipment if you wish to pause, skip or delay your next order.

If the subscription preferences are not changed - you will receive your Teami products on time, automatically shipped to your doorstep!

Please see the Return Policy section for details on returning products.

Subscription FAQ

Can I change the frequency of my shipments after I placed my initial order?

Yes, you totally can! You can adjust the order frequency of your shipments from the 'Your Subscription' tab within your account. There's also a calendar option where you can choose to schedule your shipment for any date in the next 90 days

Can I pause my subscription if I’m out of town or just need a break?

Yup- just skip your next shipment or shipments! From the 'Your Subscription' tab within your account, on the left-hand side of the page you can click the 'Skip Shipment' button. Your Teami Subscription products will always remain 20% off!

Can the products within my subscription vary or do I need to keep it the same with every order?

Yes, you can definitely vary your products to your liking! Add new products to your subscription at any time! From the 'Your Subscription' tab within your account, you can adjust the products and quantity and frequency of deliveries at any time.

Am I able to cancel just one order if I’m out of town or if I have extra product from my last order?

Totally, you can use the 'Skip Shipment' option whenever needed from the 'Your Subscription' tab within your account!

Can I join the Membership if I live outside of the US?

Unfortunately, right now we only have our membership program available to addresses located in the USA.

Can I add a newly released product to my subscription?

Yes, yes, yes! All new product launches are revealed to our Communitea Members first before launching to the rest of our customers. Join our Exclusive Communitea FB Group to get more sneak peeks here.

Can I have multiple products on one subscription account?

ABSOLUTELY! You can have as many Teami products as you’d like on one subscription.

Can I cancel my subscription at any time?

Yes. You may cancel or pause your subscription at any time. We do require any changes or cancellations made at least three days prior to your next order date. Please note, and this is important, if you wish to cancel an order less than three days prior to your ship date, Teami Blends is unable to cancel or issue a refund. 

We do send a courtesy email reminding customers of their ship dates five days prior to the scheduled ship date, which we feel is an ample amount of time to update their subscription. That being said, this is sent as a courtesy and it is ultimately the customer's responsibility to track their own subscription.

One of the products on my subscription is out of stock. Will my entire order be held?

Yes, unfortunately when one item on a subscription order is out of stock, the entire order will be held until all products on the order are back in stock. If you’d like to receive the remainder of your order, you can delete that item from your subscription and reset the order date to the next business day. If you need help with this, please feel free to contact us!

Are there any hidden / extra fees?

Never! There are no hidden fees, ever. :). All orders within the contiguous U.S. qualify for free shipping over $60 with our subscription membership. State tax is added, per state, if applicable.

How do I “swap” one product for another?

Once signed into your account, select “Manage Subscription”. Now that you are viewing your subscription, select “Manage” and “Swap Product”. Click the button depicting swap arrows, located under “Manage”. Choose the product that you wish to swap and click, “Yes, swap product”.

 

Text Message Terms & Conditions / Privacy Policy

 

Teami Blends offers services to advertise/communicate to you through the use of text, SMS, MMS, or RCS messages (in any case, a "Text Message," or "Text Message Services"), and web sites ("Site" or "Sites"). BY SUBMITTING YOUR MOBILE DEVICE NUMBER, OPTING-IN, OR SENDING TEXT MESSAGES, YOU EXPRESSLY CONSENT TO THE PROCESSING OF YOUR PERSONAL INFORMATION ACCORDING TO THIS PRIVACY POLICY, AND EXPRESSLY CONSENT TO RECEIVE TEXT MESSAGES** (INCLUDING MARKETING/ADVERTISING MESSAGES, E.G. ABANDONED CART REMINDERS) TO YOUR MOBILE DEVICE FROM TEAMI BLENDS.

 

You affirm:

• You are over the age of 18.

• You have entered the phone number correctly.

• You are the owner and the only user of the mobile device and the number provided; and you are authorized to enter into this agreement.

• You understand that your telecommunications carrier's messaging and data rates may apply. All charges are billed by and payable to your mobile service provider. Teami Blends does not charge you for sending or receiving Text Messages through the Text Message Services.

• You understand Teami Blendsand all telecommunications carriersare not responsible for, nor liable for delayed or undelivered Text Messages.

• You understand not all carriers support all Text Message types.

• Consent is not a condition of purchase.

• You agree message frequency varies

• You agree to receive Text asking you to opt-in to future Text Messages, including marketing messages

• Abandoned carts are triggered based on stored cookies on the customer’s mobile device and/or computer

Opt-In Information

When requesting to opt-in, you should receive a return SMS text message confirming your choice to opt-in and asking you to reply with YES. If you do not wish to complete your opt-in, simply ignore the text message and do not reply. In order to complete your opt-in, you must reply YES. In some cases we may also accept synonyms such as, but not limited to, "Absolutely," "Of Course", "Sure," "Y," "Yah," "Yeah," "Yep," and "Yup." Successful opt-ins will receive a text confirming the opt-in is complete.

Opt-Out Information

To opt-out of the Text Message Services, text "STOP," "STOP ALL," "QUIT," "CANCEL," "UNSUBSCRIBE," or "END" from the device which you used to opt-in to the Text Message Services. You should receive a return Text Message confirming your choice to opt-out. If you opt-out, you should not receive any Text Messages until you opt-in again to the Text Message Services. You may also opt out by emailing retailorders@teamiblends.com  (if emailing, please make sure to include your mobile phone number for which you opted-in)

Information Collected

When you sign up for, send a Text Message, or interact with our Text Message Services, we will collect your phone number and any information, including any Personal Information, you provide. Additionally, we collect the following Anonymous Information from any Text Message you send: Text Message send date and time, your telecommunications carrier name, the device number and country code from which the Text message was sent, and delivery status. In some instances, Anonymous device information, including, but not limited to device type, operating system, and multimedia capabilities will be collected. When you click/tap a link in a Text Message and visit a web site, we may collect other information.

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