What personal information do we collect?
- We collect the necessary information from you when you place an order on the site. Name, email address, phone number, IP and payment method.
- In order to guide you through our website, we use "cookies" to gather information about our visitors and direct them to where they want to go.
- We use your email addresses to send your recipes, updates and sales!
- We send you sms's about new products and flash sales that we are having too!
We comply with the General Data Protection Regulation (GDPR). In connection with your registration and ordering you agree that we store and use your information in our organization in accordance with GDPR in order to fulfill our agreement towards you. Under the Personal Data Act, you have the right to access the information that we have registered on you. If it is incorrect, incomplete or irrelevant, you can request that the information be corrected or deleted. Contact us in such cases via email.
Shipping & Delivery
After we have received and processed your payment in full, your package will be shipped out within 1 business day. Although we take extra precaution to ensure your package is delivered safely and with no damage to it, we cannot guarantee that it will arrive in perfect condition due to the Postal Service conditions. Once the package has been updated as delivered by the shipping carrier, risk of damages to, or loss of the item passes to the recipient.
Please expect your package within 3-7 business days when choosing Standard Shipping.
Please contact [email protected]
if you have not received your package within 7 business days of receiving your tracking number.
Teami Blends ensures the delivery of the product to the address submitted at the time of purchase. Should the customer fail to give the correct address to Teami Blends, subsidiaries or delivery services shall be in no way liable or required to issue a resend or refund. Teami Blends does not take responsibility for stolen packages once they have been labeled "Delivered" by the post office carrier. If your package has been stolen please seek information from our Customer Service Team.
PRIORITY 2ND DAY SHIPPING: Teami has added a feature for our customers to be able to receive their orders faster by purchasing priority shipping through our checkout process! USPS provides us with a 2nd day delivery service to our customers! We ship out the order within 1 business day and then the post office takes it to where it needs to go! USPS has different zones of delivery which are not in Teami's control, therefore a Priority mail package may take up to 3 business days to arrive. The 2nd Day priority service is the USPS's estimation of how long it will usually take to arrive.
INTERNATIONAL ORDERS: Customs Regulations Weather Conditions and other factors may effect shipments that are going to international addresses. These are governed by UPS & USPS and not by Teami Blends. Due to the constant change in Customs Fees for every individual country, we can not guarantee that your country will or will not have customs fees added onto your order. If customs fees are due at the time of pick up, the customer is responsible for these charges.
Packages can take between 3-5 business days to arrive at the international carrier. It may then take an additional 10-15 business days to be delivered, depending on your country. If you have not received your package after 20 business days of receiving your tracking number please contact [email protected]
Hawaii, Alaska, Puerto Rico: International shipping times apply to the following locations: Alaska, Hawaii and Puerto Rico. Due to distance and shipping methods employed to get your package to you, please allow up to 10-15 business days. This is an average estimate from UPS and can take less or more time, depending on the season, weather and shipping conditions.
APO/FPO Addresses: Although APO/FPO addresses are considered in the United States, shipping may be delayed due to the remote locations. 3-15 shipping days may apply for these addresses, but are usually delivered faster!
If you have any questions or issues with your package, please email us directly at [email protected] before contacting your bank or financial institution. Our lifestyle specialists are available M-F 9 am - 9 pm, Saturday and Sunday 9 am - 6 pm.
Please keep in mind your subscription will appear as “TEAMI, LLC” on your bank statement.
Cancellation and Return Policy
If you wish to cancel your order, you must submit a cancellation notice immediately. Our Teami Shipping Team work incredibly fast to make sure that you get your tea as soon as possible!
- You must send us a cancellation notice within two hours of your order to ensure that we have not already shipped it out! Your order will only be refunded if you have sent us your cancellation notice within this time. All cancellation notices can be emailed to [email protected] with the subject Order Cancellation.
- If your package has been delivered in an unsatisfactory condition, you have 12 business days to send us an email explaining and showing though the use of a picture, that the product has been compromised.
- Teami Blends ensures the delivery of the product to the address submitted at the time of purchase. Should the customer fail to give the correct address to Teami Blends or delivery services, shall be in no way liable or required to issue a resend or refund. If you receive your Teami Order and it is unopened and you wish to return it, you may ship it back to our office within 30 days and receive a refund. We do not process refunds on any open or used products.
- Teami Blends does not promise or guarantee any specific result or effect from using our teas. Teami Blend shall be obligated to ensure the product is safe and meets the satisfactory conditions up until the point of delivery. Dissatisfaction with the results of the product will not be grounds for a refund.
Coupon Code Regulations and Restrictions:
Only one coupon may be used per purchase and cannot be combined with any other deal. Sales, Flash Sales and Coupons that have expired can not be applied after the expiration date. Any refunds will be refunded with the amount purchased at the time of purchase. If a coupon was used at the time of purchase and the order is refunded, the amount will reflect the purchase including the coupon used.
Coupons cannot be applied retroactively to orders. Once an order has been placed, whether using a coupon or not, no coupon can be applied to that order. Coupons cannot be switched out or replaced retroactively on orders already placed.
If returning items for a refund that were purchased using a coupon code, the price of the order at the time of purchase is what will be refunded, provided they meet our Terms & Conditions on Returns*.
Products that are received for free through a coupon such as, but not limited to: "Free" or "Bogo" require that the entire order be returned in order to be refunded. In the case that the free item was returned alone, no refund will be granted, even if the free item is unopened or unused. Teami Blends assumes a reversal of the coupon if only the free item was returned. No partial refund will be granted as there is no value to the free item to be refunded to the customer.
Teami Monthly Auto-Ship Program -
No more hassle of ordering online every time you need more Teami! Just subscribe to our monthly detox service and your Teami will arrive to your doorstep every 35 days! With your Teami Subscription Program, you will be automatically enrolled in the Teami monthly service for the following products.
If you choose our Teami Detox Subscription Program you will Save 10% on your initial order and every order from then on! The payment method that you used when purchasing your initial order will be automatically charged every 35 days, unless cancellation is submitted to our Teami Customer Service Team. Your products will be shipped out automatically from our warehouse and shipped to you! We will send you an email reminder 2 days before your order is packaged to give you the opportunity to cancel, pause or stop your auto-ship.
You are able to cancel, pause or adjust your subscription by contacting our Teami Customer Solution Team. If your card has been charged and your Teami order has already shipped - we will not be able to refund your order. If you wish to cancel before your card is charged you can easily do so by contacting our Teami Customer Solution Team!
- If you wish to STOP your Auto-Ship Subscription please email [email protected] 1-3 days before your order goes out!
- If you did not email us notifying to stop your subscription, you will be unable to file for a refund.
Shipping will always be fast & free! That way you can continue detoxing with no hassle!
We love our customers too much to release your information to other third party organizations. Teami Blends promises to never release your personal information to other organizations for the purpose of marketing, communication or sales without the customers prior agreement. Teami Blends collects your email addresses and phone numbers in order to email and text you recipes, exercise tips and sales so that you can be up to date on everything!